Privacy Policy

Citlas Solutions. Information Officer contact: elton@citlas.dev or +27 66 056 4266.

• Details you submit through our enquiry form: name, business name, email and your message.
• Information you send us directly by email or WhatsApp.
• Basic technical data generated when you visit the site, such as browser type and pages viewed.

We process your information to respond to enquiries, prepare quotations, deliver contracted services, keep records of our communications, and comply with legal obligations. Enquiry submissions are processed on the basis of your consent, which you may withdraw at any time.

Enquiry form submissions are delivered to us through Web3Forms, a third-party form delivery service, and are transmitted over an encrypted connection. Our website and email are hosted by reputable providers who may process data outside South Africa. Where information is transferred cross-border, we take reasonable steps to ensure comparable protection as required by section 72 of POPIA.

We keep enquiry records for as long as necessary for the purpose collected, and thereafter only where required by law. We apply reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access and misuse.

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate, irrelevant or outdated information.
• Object to processing or withdraw consent.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any right, email elton@citlas.dev. Complaints may be sent to the Information Regulator at complaints.IR@justice.gov.za.

This website uses only essential functionality required to serve pages and handle form submissions. We do not sell personal information or use it for third-party advertising.

We may update this policy from time to time. The revision date above reflects the current version.